1. REFUND POLICY
1.1 Refund Window
Multimedia Developers offers a refund window of ten (10) calendar days (including weekends and public/non-working days), starting from the date Licensee receives or is issued the license/Activation Key for the Software (the “Refund Window”).
1.2 Refund Exclusions
Notwithstanding Section 1.1, Multimedia Developers will not grant a refund where the request arises from, or is related to:
1. Licensee’s failure to provide a suitable installation or operating environment for the Software as specified in the Documentation;
2. Use of the Software on an incompatible computer system, firmware, or hardware platform specified in the Documentation Visit for more info. ↗;
3. Licensee’s or its users’ failure to comply with the Documentation.
All such requirements are published in the Documentation and on RakinTech’s website prior to purchase, and Licensee is responsible for reviewing them before completing a purchase.
1.3 Refund Process
To request a refund, Licensee must contact RakinTech at contact@multimediadevelopers.com within the Refund Window, providing proof of purchase and the reason for the request. Approved refunds will be processed to the original payment method within seven (7) business days.